Privacy Policy

1. Who we are

Indian Food Cartel is a multi-brand cloud-kitchen company with its registered office at Shop 1, Floor 3, Shiv Kripa Complex, Shakti Enclave, GMS Road, Dehradun, Uttarakhand, operating under FSSAI Licence No. 22626030001360. For any question about this policy or your data, write to us at contact@indianfoodcartel.com.

2. Information we collect

We collect only what we need to respond to you and fulfil your orders:

• Information you give us — your name, phone number, email, city and delivery address, order details, and any message you send us on WhatsApp or through our forms.
• Enquiry details — information you submit through our franchise, investor, careers or contact forms.
• Technical information collected automatically — device and browser type, IP address, pages viewed, and similar analytics data gathered through cookies.

3. How we use your information

We use your personal data to:

• Respond to and manage your enquiries.
• Confirm, prepare, fulfil and deliver your orders, and coordinate delivery and payment on delivery.
• Send you order updates and respond to support or feedback requests.
• Operate, maintain and improve our website, menu and services.
• Send offers or updates where you have consented to receive them (you can opt out anytime).
• Detect and prevent fraud, and comply with our legal obligations.

4. Cookies and analytics

Our website uses cookies and analytics tools such as Google Analytics and the Meta Pixel to understand traffic and improve the experience. These may set identifiers on your device. You can disable or delete cookies through your browser settings; some features may then not work as intended.

5. Payment information

We do not accept online card or gateway payments on this website. Orders are placed via WhatsApp and paid on delivery (cash or UPI). We do not collect or store your card or bank details.

6. How we share information

We do not sell or rent your personal data. We share it only as needed to run our service:

• With delivery personnel and logistics partners, to deliver your order.
• With trusted service providers who help us operate (for example website hosting, form processing via Google, and analytics), under confidentiality obligations.
• With third-party ordering platforms (such as Swiggy or Zomato) if you choose to order through them, in which case their privacy policies also apply.
• With authorities or other parties where required by law, or to protect our rights, safety and property.

7. Data retention

We keep your personal data only for as long as necessary to fulfil the purposes described above or as required by applicable law, after which it is deleted or anonymised.

8. Data security

We follow reasonable security practices and procedures to protect your data against unauthorised access, alteration or disclosure, in line with the Information Technology Act, 2000 and applicable rules. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may:

• Request access to, or correction of, the personal data we hold about you.
• Request deletion of your personal data where it is no longer required.
• Withdraw a consent you previously gave (this will not affect processing already carried out).
• Raise a grievance about how your data is handled.

10. Children’s privacy

Our website and ordering service are intended for users aged 18 and above. We do not knowingly collect personal data from children. If you believe a child has provided us data, please contact us and we will delete it.

11. Third-party links

Our website may link to third-party sites and platforms that we do not control. We are not responsible for their content or privacy practices; please review their policies separately.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a revised “Last updated” date.

13. Grievance Officer and contact

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, you may contact our Grievance Officer for any data-related complaint at indianfoodcartel@gmail.com. You can also reach us on WhatsApp at +91 82184 02498. We aim to acknowledge and address grievances within a reasonable time.